Privacy & Data

Privacy Policy — How pk97 Protects Your Data

Your personal information and payment data deserve proper protection. This Privacy Policy explains exactly what pk97 collects, why we collect it, how it is stored and what rights you have over your own data as a player on pk97.win.

Last Updated: January 2026

Our Privacy Commitments

Six core commitments that define how pk97 handles your personal data — before you read the full policy below.

Your Data Stays With pk97

pk97 does not sell your personal data to third parties for marketing purposes. Information you share with us when registering or depositing is used solely for account management, identity verification and improving your experience on the platform.

Secure Data Storage

All personal data and PKR payment information stored by pk97 is protected by industry-standard security measures. Sensitive account data is encrypted at rest and in transit. We review our security practices regularly to keep your information protected.

You Control Your Data

As a pk97 player, you have the right to access the personal data we hold about you, to request corrections and in certain circumstances to request deletion. These rights can be exercised by contacting the pk97 support team at any time.

No Unnecessary Collection

pk97 only collects the personal information that is genuinely necessary for operating your account and processing your PKR transactions. We do not collect data beyond what is needed for account management, verification and platform improvement.

Transparent Cookie Use

pk97 uses cookies and similar technologies to keep your session active, remember your preferences and analyse how the platform is used. You can manage your cookie preferences through your browser settings. Essential session cookies are required for the platform to function.

Policy Updates Communicated

When material changes are made to this Privacy Policy, pk97 will notify registered players by email and update the "Last Updated" date on this page. Continued use of the platform after changes are published constitutes acceptance of the updated policy.

This Privacy Policy applies to all personal data collected by pk97 through the website pk97.win and all associated platform features and services. It explains what data we collect, why we collect it, how it is used, who it may be shared with and what rights you have as a data subject. By creating an account and using the pk97 platform, you acknowledge that you have read and understood this Privacy Policy.


1 Introduction

pk97 is an online gaming and sports betting platform serving players in Pakistan. We are committed to protecting the privacy of every player who registers and uses the platform. This Privacy Policy has been written to be clear and readable — not buried in legal language that nobody wants to sit through.

We collect personal data only where it is necessary for operating your account, processing your PKR deposits and withdrawals, preventing fraud, meeting our verification obligations and providing customer support. We do not collect data for the sake of it, and we do not sell player data to advertisers or marketing companies.

This Privacy Policy should be read together with the pk97 Terms and Conditions, which are available at pk97.win/terms-conditions. Both documents form part of the agreement between you and pk97.


2 Data We Collect

pk97 collects personal data in three main ways: information you provide directly when registering or using the platform, data generated automatically through your use of the platform, and information provided by payment processors when you make a PKR deposit or withdrawal.

Category What We Collect When Collected
Registration Data Full name, date of birth, email address, phone number, account username At account registration
Verification Data CNIC copy or other government-issued identity document, proof of payment method During identity verification, before first withdrawal
Payment Data JazzCash / Easypaisa / Raast account reference, bank account details, transaction amounts in PKR When depositing or withdrawing
Usage Data Pages visited, features used, bets placed, session duration, device type, browser type, IP address Automatically during platform use
Support Data Messages and chat logs from support interactions, complaint details When you contact customer support
Cookie Data Session tokens, preference settings, analytics identifiers Automatically when you visit the platform

pk97 does not store full card numbers or CVV codes . Payment card data is handled directly by our PCI-compliant payment processor partners. pk97 only receives a transaction reference and status confirmation.


3 How We Use Your Data

Every piece of data pk97 collects has a specific, legitimate purpose. We do not use your personal information for anything beyond what is described here without first obtaining your consent or being required to do so by applicable law.

  • Account Management: Your registration data is used to create, maintain and secure your pk97 account. Without this data, we cannot provide you with a personalised, secure account experience.
  • Identity Verification: CNIC and payment method verification data is used to confirm your identity before processing withdrawals and to comply with anti-fraud and anti-money-laundering obligations.
  • Payment Processing: Payment data is used to process your PKR deposits via JazzCash, Easypaisa, Raast, bank transfer or card, and to route withdrawal payments back to your verified account.
  • Customer Support: Support interaction data is used to respond to your queries, resolve disputes and improve support quality through internal review.
  • Platform Improvement: Anonymised usage and analytics data is used to understand how players use the platform so we can improve features, fix issues and optimise the experience for Pakistani players.
  • Fraud Prevention: Usage data and payment data are analysed by our risk team to detect and prevent fraudulent activity, bonus abuse, money laundering and multi-accounting.
  • Communications: With your consent, we may send you promotional emails about new bonuses, PSL betting markets or platform updates. You can unsubscribe from marketing emails at any time via the link in each email.

4 Payments and PKR Transaction Data

All financial transactions on pk97 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, your payment details are transmitted securely to our payment processor partners — which include integrations with JazzCash, Easypaisa, Raast, bank transfer networks and card payment gateways.

pk97 retains transaction records for each PKR deposit and withdrawal associated with your account. These records include the transaction amount, date, payment method used and transaction status. This data is retained for account management purposes and to comply with our financial record-keeping obligations.

  • Payment processor partners are bound by data protection obligations and may only use your payment data to process your transactions.
  • pk97 does not store full card numbers, CVV codes or full bank account numbers. Only the reference data necessary to match your account to a verified payment method is retained.
  • Transaction history is accessible to you at all times through your account dashboard.

All data transmitted between your device and pk97's servers — including payment data — is encrypted using TLS (Transport Layer Security). This means your PKR transaction details and personal information are protected during transmission.


5 Sharing Your Data

pk97 does not sell your personal data. We do not share your information with third parties for their own marketing or commercial purposes. Your data may be shared with third parties only in the following specific circumstances:

  • Payment Processors: JazzCash, Easypaisa, Raast and card payment gateway providers receive the payment data necessary to process your PKR transactions.
  • Identity Verification Services: Where required for enhanced identity verification, a third-party KYC provider may receive your verification documents to confirm authenticity.
  • Fraud Prevention Tools: Anonymised or pseudonymised data may be shared with fraud detection services that help protect pk97 and its players from fraudulent activity.
  • Analytics Providers: Anonymised usage data may be shared with analytics platforms to help us understand how the platform is used and where improvements can be made.
  • Legal Obligations: pk97 may disclose personal data where required to do so by a valid legal process, court order or applicable regulation. We will notify you of such disclosures where we are legally permitted to do so.

All third parties with whom pk97 shares personal data are required to handle that data in a manner consistent with this Privacy Policy and to implement appropriate security measures to protect it.


6 Cookies and Similar Technologies

pk97 uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to understand how it is being used. Cookies on pk97 fall into the following categories:

  • Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these cookies, the platform cannot operate correctly.
  • Preference Cookies: Store your language, display and notification preferences so the platform remembers your settings between sessions.
  • Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where players spend time and where errors occur. This data helps pk97 improve the platform.
  • Security Cookies: Help detect and prevent fraudulent activity, bot access and suspicious login attempts.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will prevent the pk97 platform from functioning correctly and may stop you from being able to log in or place bets.


7 Data Retention

pk97 retains personal data only for as long as it is necessary for the purposes described in this Privacy Policy or as required by our operational and legal obligations. The following general retention guidelines apply:

  • Active Accounts: Personal and account data is retained for the full duration that your account remains active on the platform.
  • Closed Accounts: Following account closure, personal data and transaction records are retained for a period necessary to meet financial record-keeping obligations and to handle any outstanding disputes or legal claims.
  • Verification Documents: Identity documents such as CNIC copies are retained in accordance with our verification and anti-fraud obligations and are securely deleted once retention periods expire.
  • Support Logs: Customer support interaction records are retained for quality assurance and dispute resolution purposes and are deleted after a defined operational period.
  • Analytics Data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.

8 Your Rights Over Your Data

As a pk97 player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact the pk97 support team with your account details and a clear description of your request. We will respond within a reasonable timeframe.

Right to Access

Request a copy of the personal data pk97 holds about you and receive information about how it is being used.

Right to Rectification

Request correction of inaccurate or incomplete personal data held in your pk97 account profile.

Right to Erasure

Request deletion of your personal data in certain circumstances, such as after account closure and where no legal retention obligation applies.

Right to Object

Object to the use of your personal data for direct marketing purposes. You can also unsubscribe from marketing emails via the link in each message.

Right to Restrict Processing

Request that pk97 limits how your data is used while a dispute or correction request is being reviewed.

Right to Data Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Some rights may be limited where pk97 has a legal obligation to retain certain data — for example, transaction records required for financial compliance. In such cases, we will explain which data must be retained and why.


9 Children's Privacy

The pk97 platform is strictly for adults aged 18 and above. pk97 does not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account or provided personal data on pk97.win, please contact our support team immediately so we can investigate and take appropriate action, including account closure and data deletion.

If you are a parent or guardian and believe your child has accessed pk97, please contact support right away. We take underage access seriously and will act promptly on any verified report.


10 Security Measures

pk97 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and pk97 servers, including login credentials, payment data and personal information.
  • Encryption of sensitive data stored in our databases, including identity verification documents and account credentials.
  • Access controls that restrict internal access to personal data on a strict need-to-know basis. Not all pk97 staff have access to player personal data.
  • Regular internal security reviews and monitoring of systems for unauthorised access or suspicious activity.
  • Two-factor authentication options available to players to further secure account access.

While pk97 takes data security seriously and maintains robust protections, no online platform can guarantee absolute security against all possible threats. If you suspect your account has been compromised, contact support immediately and change your password without delay.


11 Third-Party Links

The pk97 platform may contain links to internal pages and features. This Privacy Policy applies only to the pk97 platform at pk97.win. If the platform ever references or links to third-party content, pk97 is not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policy of any external service you choose to use.


12 Changes to This Privacy Policy

pk97 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered players by email where practical.

Your continued use of the pk97 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with changes to this Privacy Policy, you should stop using the platform and contact support to request account closure.


13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please reach out to the pk97 support team. We are available around the clock, including during PSL match days and public holidays.

Privacy & Support Email: [email protected]  |  Availability: 24 hours a day, 7 days a week via live chat and email.

This Privacy Policy was last reviewed and updated in January 2026. pk97 recommends that all players revisit this page periodically to stay informed about how their personal data is handled.

Join pk97 — Your Data, Your Privacy

Register your pk97 account today. Deposit in PKR via JazzCash, Easypaisa or Raast and enjoy Sports Betting, Live Casino and Fish Games — all with your privacy protected.

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